Frequently Asked Questions
Everything you need to know about shopping at the Sub Pop Mega Mart.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. During high-volume release periods, processing may take slightly longer. You will receive a tracking number via email as soon as your package is scanned by the carrier.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs fees or import taxes are the responsibility of the customer.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in their original, unopened condition. Please note that opened vinyl, CDs, and worn apparel cannot be returned unless they are defective.
Can I add items to an existing order?
To ensure fast shipping, we begin processing orders immediately. Therefore, we cannot add items to an order once it has been placed. Please place a separate order for any additional items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my record arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact our customer service team within 7 days of receipt with photos of the damage. We will arrange for a replacement or a full refund.